Bill Emerson became the Chief Executive Officer of Quicken Loans in 2002 after working for the company for nearly ten years. He originally started at Rock Financial as a mortgage broker and held multiple leadership positions. His role now as the CEO is to oversee the daily management and operations of Quicken Loans.
Emerson’s leadership philosophy is simple: Leadership is doing the right thing and having people follow you; it starts with the belief system of having realistic goals that mean something to you. As the CEO of a multi-million dollar company, Emerson’s leadership not only governs the day-to-day operations but keeps up the overall morale. He is always encouraging team members (employees) to generate new ideas by fostering innovative thinking and curiosity. Even though it is not in his job description, Emerson handwrites individual birthday and anniversary cards for all 4,500 team members.
Lastly, Bill Emerson chooses to have his office on the “floor,” which is where all of the mortgage bankers make their sales calls. He believes that the “floor” is the heart and soul of the company- a place where he should be close to. His door is always open and anyone in the company can make an appointment to meet with him.
